Frequently Asked Questions

Optimise Potential (previously known as the Clinical Counselling Centre) is the brainchild of Philip Armstrong, a well-respected counsellor, mentor, author and presenter with a reputation for excellence.

01) Are OP workshops recognised?

Yes, OP workshops are recognised for Ongoing Professional Development points by the Australian Counselling Association Inc (ACA).

The RISE Program is recognised as appropriate training for Supervisors throughout the mental health industry.

We have trained counsellors, social workers and mental health professionals from some of Australia’s leading commercial, non-government and government agencies. The following are just some of the organisations our graduates have come from:

  • Relationships Australia
  • Anglicare
  • Salvation Army
  • ID Care
  • Uniting Community Care
  • Beyond Blue
  • Various NSW, Vic, QLD, NT, SA and WA state government departments
  • Head Space
  • Primary Health Networks

02) Is the Certificate of Attainment in Supervision recognised by any peak bodies for registration purposes?

Yes, the Certificate of Attainment (COA) in Professional Supervision is recognised as meeting the full educational requirement for full registration as a Professional Supervisor with the ACA College of Supervisors. The COA may also meet some of the pathways for registration as a Supervisor with the Psychotherapy and Counselling Federation of Australia Inc. The COA in Supervision also meets the educational requirement for recognition as a Supervisor for members of the Professional Counselling Association (NSW/ACT) Inc, Counsellors Victoria Inc and South Australian Psychotherapy and Counselling Association Inc.

The following associations recognise the RISE UP training programme in Supervision.

  • Australian Counselling Association
  • Australian Association of Social Workers
  • Australian Community Workers Association
  • Australian Hypnotherapy Association
  • Australian Society of Clinical Hypnotherapists
  • Association of Psychotherapists & Counsellors (Singapore)
  • Philippines Association of Guidance Counsellors
  • Counsellors Victoria
  • Professional Counselling Association NSW/ACT 
  • South Australian Psychotherapy & Counselling Association

03) Are OP trainers and assessors qualified?

Yes, to be a licensed OP assessor or trainer there are several requirements:

a). Must hold a Certificate IV in Training and Assessment

b). Must have completed a formal qualification in the subject they teach/assess

c). Have several years of industry experience in the subject they teach/assess

04) What is your refund/cancellation policy?

For workshops and courses OP will refund:

a).   75% of the purchase price if the cancellation is received 21 or more days prior to the commencement of the booked course or workshop.

b).  50% of the purchase price if the cancellation is received 14 days or more prior to the commencement of the workshop or course.

c).  25% of the purchase price if the cancellation is received 7 or more days prior to the commencement of the workshop or course.

d).  No refunds will be issued if a cancellation is received 6 or fewer days from the commencement of the workshop or course.

e).    No refunds will be issued for no-shows in relation to workshops or courses however all handouts, workbooks etc will still be made available.

No refunds will be issued for books ordered. If a book is defective a replacement will be issued on return of the defective book.

All other refund/cancellation policies for consultancy/coaching are contained in the MOU contract agreed to between Optimise Potential and the client.

05) Do you need to be a counsellor/psychotherapist to undertake the RISE UP program?

No, you don’t. The RISE UP program is designed for anyone who supervises workers in a mental health setting, including Social Workers, Psychologists, Mental Health Nurses, GPs, Occupational Therapists, Psychiatrists, Case Workers, Welfare Workers, and Private Practitioners, to name a few.